Proxy Access to GP Services

We understand that managing healthcare can sometimes require assistance from trusted individuals. To facilitate this, we offer proxy access, allowing a designated person to manage certain aspects of your healthcare services on your behalf.

What is Proxy Access?

Proxy access enables a nominated individual—such as a family member, carer, or trusted friend—to access and manage specific elements of your healthcare services. This can include:

  • Booking and viewing appointments
  • Ordering repeat prescriptions
  • Accessing parts of your medical record, such as test results or vaccination history

This service is particularly beneficial for:

  • Patients with physical or mental health conditions that make managing healthcare challenging
  • Elderly patients who may need assistance
  • Parents or guardians managing healthcare for children

How to Set Up Proxy Access

To establish proxy access:

  1. Complete the Consent Form Below: Both you and your nominated proxy will need to fill out the online consent form provided on this page.
  2. Provide Identification: Both parties must provide valid photo identification, which has to be submitted in person
  3. Approval Process: The practice will review the application to ensure it meets all criteria and is in the patient’s best interest.

Please note that granting proxy access is subject to approval, and the level of access may be limited based on individual circumstances.

Important Considerations

  • Consent: Patients aged 16 and over must provide explicit consent for proxy access. For those unable to consent due to incapacity, decisions will be made in their best interest, following NHS guidelines.
  • Confidentiality: The practice is committed to maintaining patient confidentiality. Proxy access will be granted with careful consideration to protect patient information.
  • Revoking Access: Patients have the right to revoke proxy access at any time by notifying the practice in writing.

Proxy Access for the NHS App

The NHS App makes it easier than ever for proxies to assist patients with managing their healthcare. With proxy access enabled, a nominated individual can securely:

  • Book and manage appointments.
  • Order repeat prescriptions.
  • Access medical records, including test results and immunisation history.

How to Set Up Proxy Access on the NHS App

To enable proxy access on the NHS App:

  • Complete the Consent Form Below: Fill out the online proxy access form provided on this page.
  • Provide Identification: Submit valid photo identification for both parties as instructed.
  • Approval Process: Once approved, the practice will link the proxy’s NHS App account to the patient’s medical record.
  • Confirmation: The proxy will receive a notification confirming access and can begin managing healthcare through their NHS App account.

Proxy Access Request Form

To request proxy access, please complete the form below and submit it online.

Section 1: Patient details

Details of the patient for whom the request relates
Title(Required)

Date of birth(Required)
Email address

Section 2: Representative (proxy) person details

Please provide the following information about the proxy.
Title(Required)

Date of birth(Required)
Email(Required)

Section 3: Legal basis for request

Please provide the basis for this request.
Legal basis for proxy access(Required)

Section 4: Which online services do you wish to grant access to?

The representative stated on this form, is allowed proxy access to the following services:
I wish to grant / have access to the following online services(Required)
Please tick all that apply

Section 5: Patient's consent

Patient's consent(Required)

Section 6: Representative (proxy) consent

Representative (proxy) consent(Required)

Signature of patient or representative (proxy)

Today's date(Required)
Not for urgent medical help(Required)
Representative (proxy) identity(Required)
To register for Online Services Proxy Access we need to verify the representative's identity. Please provide the practice: One photo ID such as passport or drivers licence and one form of ID with your home address on such as a recent utility bill or bank statement.
Consent(Required)

Date published: 28th November, 2024
Date last updated: 28th November, 2024